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Shipping, Returns & Exchanges

Shipping Information
Online orders are shipped via USPS Priority/ First Class mail or UPS.  Please allow 5-10 days for items to arrive.    Contact us directly if you need a rush order, or have any specific questions about shipping.

Online Order Return Policy
If you are not completely satisfied with your online purchase, it can be shipped back to our store for a refund within 7 days of purchase. After 7 days, the item will only be eligible for store credit. We cannot accept returns after 30 days. Customer is responsible for all shipping charges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be accompanied with the original packaging and receipt. We reserve the right to deny a refund if we find the item has been compromised, or shows obvious signs of wear/use. Shipping fees are non-refundable.

Clearance items (items that are discounted 50% or greater) are final sale and cannot be returned or exchanged.

Ship Returns to:
lease ship eligible items to the following address for returns:
Wild Goose Chase
Attn: Returns
1349 Beacon Street
Brookline, MA 02446

In Store Return Policy
Items purchased in our store are eligible for merchandise credit within 30 days of purchase. All items must be in their original, unused condition and must be accompanied with a receipt.  After 30 days all sales are final.

Store Credit is valid for 7 years.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wildgoosechasegifts.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use RAIN to power our online store.  You can read more about how RAIN uses your Personal Information here: https://www.rainpos.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18.

CONTACT US

For more information about our privacy practices, if you have questions, please contact us by e‑mail at wildgooschasegifts@gmail.com or by mail using the details provided below:

Wild Goose Chase
Beth Venti & Lisa Wisel
1349 Beacon St., Brookline MA 02446, United States

617.738.8020

wildgoosechasegifts@gmail.com